If you are not 100% satisfied with your purchase of Heritage Oak wine, you can return the product up to 30 days from the date you purchased it, and get a full refund, or exchange the product for another one, be it similar or not. Any product you return must be in the same condition (unopened) you received it. Please present a copy of your purchase receipt.
Occasionally we find a bottle of wine suffering from “cork-taint”. If you open a bottle of Heritage Oak Wine that find it is corked, please immediately return the wine to us. If we are in agreement with you about the condition of the wine, we will cheerfully exchange the wine for a fresh bottle.
We at Heritage Oak Winery collect customer information for the purpose of fulfilling our customers’ orders and to communicate with you about your order. We do not sell, rent or share any portion of our customer database to third parties. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information.
We do not release credit card or financial information for use by other companies. However, we may disclose your personal information under limited circumstances if we conclude that we are required to do so by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of Heritage Oak Winery, its customers or the public.
Federal and California state law requires us to request identification from each consumer to prove that you are legally able to purchase alcohol: 21 years of age. To process an order, we require your name, home or other physical address, including street name and name of city or town, state, zip code, email address, telephone number, date of birth and credit card number. All of the customer data we collect is stored on a secured server to protect against unauthorized access.
CHANGES TO YOUR PERSONAL DATA
In the event you wish to change any of your personal information, please contact us by written notification to our email address or contact us by telephone. Both are shown below.
From time to time, we may use your name and contact information to notify you of changes to the web site, new releases, special offers and events we think you may find valuable. If you wish to unsubscribe from receiving email offers, please click on the unsubscribe link at the bottom of the email communication we send you. If you have multiple addresses, you will need to unsubscribe for each address in order to be removed from our database.
You must be 21 years of age to order or receive wine from us. All wine orders are sent with “Adult Signature Required” stickers, and the carriers that deliver our wines are required to check for identification upon delivery. Verification of age is required at the time of delivery. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. If this happens, the order may be held with the local shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
We do not knowingly collect personal information from minors, and we take steps to ensure that minors cannot purchase or receive wine from us.
If you need to inquire about your order, please email firstname.lastname@example.org or call the telephone numbers show below.
QUESTIONS OR COMMENTS
For questions, comments or assistance with any privacy-related issues, we invite you to email us or contact us personally by telephone.
Email – email@example.com
Telephone during business hours (209) 986-2763
Telephone message only (209) 367-8597
©2015 – 2016 Heritage oak. All Right Reserved.